Return and Exchange Policy

Return and Exchange Policy

You may return products purchased from Us, without any penalty and without specifying the reason, within fifteen (15) days from receiving the products purchased on congtri.net.

The products must be returned within fifteen (15) days from the date the package was delivered to you.

You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for customs clearance. All such documentation should be in English so it can be used both by the authorities of the country you are shipping from (for export) and by the Vietnam authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation.

The Vendor highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of fifteen (15) days from the date on which you received your order.

The return right - besides compliance with the terms and procedures described above - shall be deemed correctly exercised once the following conditions have been fully met:

·      the products must not have been used, worn, washed or damaged;

·      the identification tag must still be attached to the products with the disposable seal;

·      the products must be returned in their original packaging;

·      the products must be returned within fifteen (15) days from the date the package was delivered to you.

If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products. Shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.

The Vendor shall refund the amount already paid for the purchase of products and the shipping costs of their delivery to you only if the products are returned for reasons that may be due to the Vendor, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.

The Vendor shall refund amounts already paid as soon as possible and in any case within fifteen (15) days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund.

In the event that your return does not comply with the terms and conditions set out in section 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to the Vendor. Nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the Vendor. If you do not wish to receive the products in the conditions in which they were sent back to the Vendor, the Vendor shall be entitled to keep the products and retain the amount paid for your purchase of the products.